Cancellation & Refund Policy

This policy applies to cab bookings and tour packages booked with Hampi Cabs & Tourism through this website, by phone or on WhatsApp. It forms part of our Terms & Conditions.

1. How to cancel

Call or WhatsApp us on +91 9535273580, or email [email protected], quoting your booking reference (for example HDT-XXXXXX). The time we receive your message is used to work out any cancellation charge.

2. Cab bookings

"Pay the driver" bookings

No advance is taken, so there is no cancellation charge. Please let us know as early as possible so we can release the car and driver.

Bookings confirmed with a UPI advance

• More than 24 hours before pickup: full refund of the advance.
• Between 6 and 24 hours before pickup: 50% of the advance is refunded.
• Less than 6 hours before pickup, or no-show: the advance is not refunded, as the vehicle has already been reserved and usually dispatched.

Trips cut short

If you end a trip early, the fare is charged for the distance and time actually used, subject to the minimum kilometres and package hours of the booked trip type. Tolls, parking, permits and driver allowance already incurred are not refundable.

3. Tour packages

No payment is taken when you submit a tour booking request. Once we confirm availability and you pay a deposit, the following charges apply to the total package cost:

• 15 days or more before the start date: full refund less any non-refundable hotel, ticket or permit charges already paid on your behalf.
• 7 to 14 days before: 50% refund.
• Less than 7 days before, or no-show: no refund.

Hotels, safaris, coracle rides and monument tickets booked for you follow their own cancellation rules; we pass on whatever the provider refunds to us.

4. Date changes

You can move a cab booking or tour to another date free of charge once, if you ask at least 24 hours (cabs) or 7 days (tours) before the original date and a vehicle is available. Any difference in fare or hotel rates is payable or refundable.

5. Cancellation by us

If we have to cancel because no suitable vehicle or driver is available, or for reasons within our control, you receive a 100% refund of everything paid, or a free reschedule if you prefer.

6. Weather, road closures and events beyond our control

If a trip cannot go ahead because of floods, landslides, road closures, strikes, government orders or similar events, we will offer a new date or refund the amount paid less any costs already incurred with third parties (such as non-refundable hotel nights).

7. Refund method and timeline

• Refunds are sent to the same UPI ID or bank account the payment came from. We do not refund in cash or to a different person.
• Approved refunds are initiated within 2 working days and normally reach your account within 5–7 working days, depending on your bank.
• Coupon and promotional discounts are not refundable in cash and cannot be reused once the booking is cancelled.

8. Complaints about a trip

If something went wrong — a late pickup, a vehicle different from what you booked, or driver behaviour — tell us within 48 hours of the trip. We review every complaint and, where it is upheld, offer a partial or full refund or credit for a future trip.